A COMPLAINT IS A GIFT
This seminar allows the innkeeper to encourage, appreciate and maximize
the potential of complaints...
POSITIVELY OUTRAGEOUS SERVICE
T. Scott Gross technique for providing service so good that it creates
a need on the guests' part to tell others about their experience at
RECREATING YOUR INN
As times change, guest needs change....how to create a new image for
WHAT COLOR IS YOUR INNKEEPER?
A short quiz followed by a study of the personality types (colors)
needed for a successful and complete inn operation...
THE IDEAL INN SITTER
What innkeepers want when they hire an inn sitter...
THE LUXURY INN
How to turn an average inn into a luxury inn...
THE COMFORTABLE GUEST ROOM
It starts with the bed and goes from there - the perfect guest room...
THE RATINGS GAME
How to get the rating your inn deserves...
A review of inn brochures illustrating what creates the desire to book
FROM HIRE TO FIRE
Management tips on all the steps in effective personnel management
from hiring to firing...
ESTABLISHING A LEVEL OF SERVICE
A workshop resulting in the understanding of the service level provided
by your inn...
From welcome notes to room books to confirmation letters and more...
THE GRAHAM INN SUCCESS STORY
How a couple with no experience and little capitol created a successful
and profitable inn, allowing retirement at the age of 55...
SUCCESSFUL TRANSITION FROM
INN OWNER TO INN OWNER
The perfect transition of ownership from the new and old owner's
YOUR CHOICE: You choose a topic and we will