SUSAN VERNON, CASA DE LAS CHIMENEAS, TAOS, NM

When I wanted to train my innkeeping and housekeeping staff to  a Four-Diamond level of service delivery, I sent them all "to school" with Carol and Roger Redenbaugh.  The result?  A Four-Diamond rating, a 30% increase in rack rate, 80% occupancy and a staff that routinely exceeds expectations!
 

JOHN & NANCY TRUE, CASA SEDONA, AZ

When we first considered purchasing Casa Sedona, we sought the advice of the Redenbaugh's.  After purchase, we obtained their consulting over our first year of operations.  The Redenbaugh team provided excellent guidance in areas such as computer needs, guest relations, staffing, maintenance concerns, and financial reporting.
 

LINDA & JOHN STEELE, A TERRITORIAL HOUSE, AZ

Roger and Carol have provided us with extensive, competent consulting over several years.  They were invaluable in our start up phase - with issues like inn name, logo, brochure, daily operations, and credit card services, to name just a few. 
 

JANIS BURGER, INTERN

I spent one year as an intern at The Graham Inn.  Based on the training schedule they wrote, each month we concentrated on a different aspect of innkeeping.  The Graham Inn was an ideal training ground as its operation is organized and all efforts are directed toward the goal of creating the perfect guest experience.  I consider that year a special gift from them to me.